Job Description

Who We Are:

Advocus Title (formerly known as ATG) is a title insurance underwriter and provider of settlement services. But we offer so much more. At our core, we are a lawyer service organization: A family of companies whose greater purpose is to help attorneys help their clients. By offering real estate, process serving, judicial sales, and education services to attorneys, Advocus offers value to both the profession and the public. We are agile and adaptable to the nuances of the markets we serve, while upholding the highest standards of the profession. For more than 50 years, Advocus has supported a professional, service-oriented staff. We are dedicated to our team's continuing education and encourage growth both at work and in life.

Pay Range: $20/hr

JOB SUMMARY:

Greets and assists customers and provides operator/clerical support in a Receptionist position.

Assists Corporate Services department by providing back-up for all positions.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Greets and assists Advocus members, closers, and clients.
• Answers Advocus operator phones and directs callers to appropriate personnel.
• Visit Post Office every morning picking up mail.
• Sorts and distributes mail and delivery packages.
• Processes Closing Protection and Prior Policy Requests.
• Processes, packs, and ships title documents/envelopes to members.
• Receives and distributes faxes.
• Scans and saves documents to appropriate digital files.
• Processes requests for prior policies to send to members, lenders, and staff.
• Maintains reception work area.
• Assists and backs up Corporate Services department staff as needed.
• Other duties as assigned.
• All mailroom duties.

QUALIFICATIONS AND POSITION REQUIREMENTS:

• Ability to work with a diverse and occasionally challenging customer and employee base.
• Maintain professional grooming and demeanor.
• Regular attendance.
• Excellent customer service skills.
• Professional telephone etiquette.
• Effective communication skills.
• Attention to detail and accurate data entry skills.
• Ability to manage multiple projects simultaneously in a busy front office position.
• Familiarity with Microsoft Outlook and Word; Excel a plus.
• Ability to work overtime as business demands require.
• Assist clients that come in to pick up post closing checks.

MINIMUM EDUCATION AND EXPERIENCE:

• High school diploma.
• One year of customer service and receptionist experience.
• Data entry experience.
• Knowledge of title insurance terminology preferred

Advocus is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.

Applications are being accepted on an ongoing basis.

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