IT Specialist/Lead
The IT Specialist is an internal facing position within Retail Cloud Technologies (RCT), DBA Teamwork Commerce.
The ideal candidate would have 2 – 7 years experience in the I.T. field, servicing fellow employee’s IT needs. While technical knowledge is important, communication skills to work well with internal contacts is vital, along with experience in fundamental project planning and execution.
The primary function of the IT Specialist/Lead is the internal hardware, networking and infrastructure service point providing internal technical support to employees on hardware and software setup, maintenance, and issue resolution support. The position is the primary point of support for Teamwork Commerce employees in the Clearwater, FL corporate office, U.S. remote employees, and employees in our Queretaro Mexico Office. Occasionally, due to time of day, support may be required for our employees in Ireland, United Kingdom, and China.
The IT Specialist/Lead duties include the following, as well as any other duties which forward the purposes of those actions listed above and contained in the list below:
Works to set up new computers, helping to purchase, update/upgrade, install RCT agreed-upon software solutions, and assist accounting in inventory management of these assets
● Quickly respond to hardware/networking/infrastructure issues at the Clearwater Office, or by phone or email with remote employees
● Assist the Cloud Services team, based in Ukraine, in any US infrastructure configuration additions or changes
● Help provide expert knowledge on “break/fix” issues relate to hardware, networking and infrastructure
● Regularly monitors the IT industry to recommend new standards for company laptops, tablets, and other devices
● Suggest improvements in Information Technology processes
● Take initiative on Information Technology advancements including recommending action, creating a project plan, and executing, or getting others to execute, on bringing the plan into existence.
● Keep current on company physical and cyber security policies and procedures (including privacy), apply them, and report anything unusual to IT Security and Office Management
● Other related tasks that may be needed for the roles.
Qualifications
Experience in the following is required.
- Windows and Mac laptop hardware architecture
- Windows/Mac Operating systems, settings, and configurations
- Deploying, installing, configuring, and supporting company-based software such as Microsoft 365, Google Workspace, Slack, Chrome,
- Premise-based Windows networking technology
- Support of Cloud-hosted solutions with smart clients
- Organizing/Planning deployments of new software/tools/updates
- Working with a diverse team of professionals with varying levels of technical skills
- GREAT communication, attention to details and follow ups
- Make recommendations on how to improve processes
- Think forward (Be proactive)
- Initiatives and research
- Basic MDM knowledge: MAC and Windows
- Basic network knowledge
- Take challenges
- TEAM PLAYER
- Security Awareness
- Certifications are a plus
...are required prior to hiring, and post-doctoral experience is preferred. The department , which houses the biology, chemistry, neuroscience, environmental science, and physics faculty for Pitzer and Scripps Colleges (two of the five undergraduate Claremont Colleges),...
...you need to know to succeed at PJs! By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase . Free employee...
UpholstererYoull be responsible for the maintenance and conservation of the ships upholstery, carpets, wallpapers and other related elements. Youll also look after the care and repair of furniture in both the crew and guest areas, as well as the inventory and control...
...Do you have experience as a delivery driver? Do you thrive in a fast-paced environment? Are you able to work with diverse groups of people? If so, please continue reading and apply for this opportunity. At SourceAmerica, we are committed to serving as a connector for...
...About Us We are a professional travel services company passionate about helping clients create seamless and memorable journeys. Whether... ...We are seeking a motivated and detail-oriented Travel Booking Agent to join our team. In this role, you will assist clients with...