Job Description

Join the Team at Waring Vision Institute: Inbound Lead Specialist Wanted! 

Are you a go getter with a passion for creating personalized client experiences? Waring Vision Institute, the premiere destination for vision correction in the low country and beyond, is on the hunt for a motivated and personable Inbound Lead Specialist to join our team. This role is critical in ensuring a positive and seamless experience for our clients from initial contact through fulfillment.

Who We Are: At Waring Vision Institute, we redefine vision care. Our state-of-the-art facility offers cutting-edge vision solutions in an environment that exudes sophistication and luxury. We're not just about sight; we're about visionaries. As an Inbound Lead Specialist, you'll be an integral part of our team, ensuring every client is treated with the utmost care and attention.

Key Responsibilities:

• Serve as the primary point of contact for new client leads, ensuring clear and timely communication.
• Proactively manage incoming referrals and leads by reaching out via phone, email, or text.
• Call potential clients to introduce our services, answer initial questions, and schedule appointments .
• Coordinate internally to ensure client needs are met and appointments are confirmed.
• Maintain accurate records of client interactions and scheduling in our CRM system.
• Provide exceptional customer service throughout the client journey.

Additional Responsibilities May Include:

• Assisting the Client Liaison team with client engagement and scheduling needs
• Exquisite Client Engagement: Create WOW experiences by anticipating needs and offering personalized, white-glove service.
• Luxurious Reception: Welcome clients with a warm smile, making them feel like royalty 

Qualifications

Required:

• Proven experience in sales, call center, customer service, or patient scheduling (healthcare or high-touch service industry preferred).
• Strong verbal and written communication skills ; able to build rapport quickly and handle objections with professionalism.
• Demonstrated ability to meet or exceed performance metrics (conversion rates, appointment fulfillment, sales goals, etc.).
• Highly organized with strong attention to detail and follow-through.
• Comfortable working with CRM systems, EMRs, or scheduling software .
• Ability to manage multiple inbound/outbound leads, prioritize effectively, and work in a fast-paced environment .
• Professional phone and email etiquette.

Preferred:

• Previous experience in a medical practice, elective healthcare, or high-value service industry (vision correction, dental, cosmetic, etc.).
• Familiarity with lead tracking, pipeline management, and sales reporting tools.

Personal Attributes:

• Goal-driven with a sales-minded approach to patient interactions.
• Empathetic and patient-focused while maintaining conversion accountability .
• Self-motivated, proactive, and comfortable being measured by performance metrics.

This role is ideal for someone who enjoys engaging with people, takes initiative, and thrives in a fast-paced, service-oriented environment.

Perks of the Role :

Health and Wellness Benefits 

Generous Paid Time Off 

Professional Development Opportunities 

A Supportive, High-Energy Team Environment 

How to Apply: Ready to apply? Use the application link through LinkedIn or send your resume and a brief cover letter to mthomas@waringvision.com outlining your passion for luxury and client care. Be sure to showcase your personality and why you're the perfect fit for Waring Vision Institute!

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