Field Manager – Dallas
Honey Homes | Making Homeownership Effortless
About Honey Homes
Honey Homes is reimagining home maintenance. We’re a membership-based service that pairs homeowners with a dedicated handyperson and an easy-to-use app to handle everyday to-dos, ongoing maintenance, and unexpected repairs. Our team includes leaders from Airbnb, Google, Opendoor, Yelp, Zillow, and Uber, and we’re backed by Khosla Ventures, Era Ventures, Pear VC, and the co-founders of DoorDash, Lyft, and Opendoor.
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About the Role
We’re looking for a Field Manager to launch, grow, and lead our Dallas market. This is a hands-on leadership role where you will shape the customer experience, coach a high-performing handyman team, and drive market growth.
In this role, you will:
• Hire, train, and lead a team of Honey Homes handypeople, scaling to 10+ as demand grows.
• Support new members and help onboard them into the Honey Homes experience.
• Partner with Marketing to select launch neighborhoods, grow top-of-funnel demand, and activate ambassadors.
• Build relationships with specialists (e.g., plumbers, electricians, roofers) to enhance service capabilities.
• Own local operational performance, including quality metrics, customer satisfaction, and productivity.
• Manage an expanding set of responsibilities as the market grows, including financial and operational strategy.
This role is based in Dallas with travel to Austin every 2–3 weeks to collaborate with the Texas team.
What You’ll Accomplish in the First Six Months
• Grow the market by owning customer outcomes, retention, and operational execution.
• Activate at least five member ambassadors by building strong relationships during First Visits and coordinating with Marketing on engagement and content.
• Coach and develop your handyperson team, ensuring high-quality visits and consistent follow-up.
• Build a culture of hospitality and quality, measured by retention, visit feedback, NPS, and referrals.
What You Bring
Leadership & Culture:
• You lead with empathy and hospitality.
• You build trust quickly with customers and team members.
• You thrive in fast-moving, ambiguous environments.
Operational Excellence:
• You act like an owner and solve problems from first principles.
• You prioritize effectively and communicate clearly.
• You use data to guide decisions and improve processes.
• You build scalable playbooks and drive efficiency.
Experience & Qualifications:
• 3+ years of operations or field management experience, ideally in a fast-paced or startup environment.
• 2+ years managing teams of 8+ (including distributed field teams).
• Proven track record of meeting or exceeding operational KPIs.
• 5+ years of customer-facing experience with strong service and escalation skills.
• Experience with homeownership or home maintenance is a plus.
• Must have a valid driver’s license and reliable transportation.
Compensation & Benefits
• Salary: $95,000–$110,000 (commensurate with experience).
• Equity: All employees are owners at Honey Homes.
• Benefits: 100% employer-paid Medical, Dental, and Vision; 401(k); FSA; Flexible Time Off; partial remote work schedule.
• Note: This is a field + in-office role. Candidates must be authorized to work in the U.S.; we cannot provide visa sponsorship.
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