Title-Executive & Lab IT Support Engineer
Location: Redmond, WA (onsite Mon-Fri normal business hours, limited hybrid flexibility)
Duration: 6+ months (possible extensions)
Role Summary:
Objective: This role will ensure friction-free
executive experiences
, unblock engineering workflows, and maintain compliance in sensitive lab environments
Scope:
• VIP support for two CVPs and their staff
• Specialized engineering workflow support for specialized team
• Lab system and visitor workflow support Key Requirements:
• Proven VIP/Executive IT support experience
• Familiarity with render-farm workflows and PLM systems (e.g., Windchill) with GPU workloads
• Hands-on device provisioning, cert-based authentication, Intune/MDE/EPM
• Prior experience in controlled lab environments with EHS compliance Day-to-Day Activities:
Systems & server support
• Set up, configure, and maintain servers used by the QuAD team
• Perform regular system health checks, backups, and performance tuning
• Pull back files and footage from ‘cold-storage’ as needed
• Implement automated cleanup routines and asset archiving processes
• Ensure secure access and uptime for creative tools and shared resources (ie, enable ease of collab with engineering files on Windchill)
• Ensure systems are scalable for future XR/interactive module workloads
Surface Hub & hardware support
• Serve as the primary technical lead and point of contact for all Surface Hub hardware/presentation needs
• Proactively test new firmware and collaboration features to support evolving team needs
• Manage setup, configuration, and troubleshooting of Surface Hubs and related peripherals
• Maintain inventory and coordinate with procurement for new hardware needs
• Ensure devices are updated, secure, and ready for creative collaboration
User account/device management/IT onboarding contact
• Serve as the primary user account holder on shared devices across the internal program
• Regularly audit device access and update policies to align with enterprise and program security standards
• Manage user provisioning, permissions, and access control
• Support device imaging, updates, and lifecycle management
• Provide IT support specific to design workflow (ie, troubleshooting Adobe SSO known-issue, large file transfers, rendering tools)
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