Job Description

Join our Support Center and be a pivotal resource to our field and distribution teams —where innovation, cross-functional collaboration, and career growth come together in an exciting environment!

Location: Support Center, 6600 S Bermuda Rd, Las Vegas, NV 89119

Schedule: Monday – Friday

Pay: $160,000 annually

Job Summary

The Retail EDI Transformation Program Manager plays a vital role in supporting the transformation of core retail systems that manage product, vendor, and customer data. This role supports the execution of enterprise-wide initiatives to modernize Master Data Management (MDM) and Electronic Data Interchange (EDI) capabilities, ensuring seamless data flow between merchandising, supply chain, eCommerce, and vendor partners.

This individual works closely with internal business units, IT, and external vendors to enable more accurate, consistent, and automated data across the retail ecosystem — improving time-to-market, inventory accuracy, and vendor collaboration.

Key Responsibilities:

• Transformation Program Support | Coordinate and support MDM and EDI workstreams focused on improving data accuracy, speed, and automation across merchandising, supply chain, and digital commerce.
• Retail Data Governance | Assist in implementing data governance policies for core retail data domains — including product hierarchy, item attributes, vendor onboarding, pricing, and promotions.
• Vendor Integration | Partner with buying, planning, and supply chain teams to streamline vendor onboarding and support seamless EDI integration for PO, invoice, ASN, and inventory feeds.
• Project & Milestone Management | Maintain transformation project timelines, task assignments, and key deliverables. Track dependencies and coordinate efforts across cross-functional teams and external solution partners.
• Testing & Quality Assurance | Organize and facilitate user acceptance testing (UAT) for MDM platforms and EDI transactions. Coordinate data validation and triage data quality issues with IT.
• Communication & Change Management | Drive regular status updates, communication plans, and training materials to support organizational readiness and adoption across stores, warehouses, and HQ teams.
• Technology & Tools | Support the deployment and enhancement of MDM and EDI solutions integrated with ERP, PIM, and OMS systems

Qualifications

• Bachelor’s degree in Business, Supply Chain, Information Systems, or related field
• 3–5 years of experience in retail operations, merchandising systems, or enterprise transformation projects
• Familiarity with retail data domains: SKU/item setup, vendor master, store data, and pricing
• Experience with EDI standards (e.g., 850, 810, 856) and vendor onboarding processes
• Strong project coordination, communication, and stakeholder management skills
• Proficiency in project tools (e.g., Smartsheet, Jira, Confluence) and data platforms

Preferred Skills:

• Retail systems experience (e.g., ERP, PIM, MDM platforms)
• PMP, Agile, or related project management certification
• Knowledge of omnichannel retail operations and digital fulfillment
• Experience working with third-party solution providers for MDM or EDI

What Success Looks Like:

• Accurate and timely item and vendor setup across channels
• Reduced manual processes and errors in product and transaction data
• Improved vendor collaboration through reliable, automated EDI flows
• Strong governance and cross-functional alignment on data ownership

Additional Requirements

• Frequent sitting
• Limited standing, walking, climbing, crouching, bending, pushing, or pulling
• Limited travel or overnight
• Occasional travel or overnight
• Frequent travel or overnight; including international
• Normal or corrected vision and hearing
• Can distinguish varying or specific colors, patterns, or materials
• Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
• Typically, indoors
• Typically, in a consistent temperature
• Lift 0-25 lbs.
• Use of fine motor hand functions

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.

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