Customer service representative Job at Rooted Talent Solutions, Augusta, GA

d2svT2xEcnlEckNmMS9wWkVRZFVMOEYyU0E9PQ==
  • Rooted Talent Solutions
  • Augusta, GA

Job Description

Job Title: Customer Service Representative (Remote, Independent Contractor)

Company: Rooted Talent Solutions

Location: Remote (U.S. only)

Compensation: hourly 

About Us:

Rooted Talent Solutions provides high-quality customer support staffing for reputable U.S. brands. We believe in offering flexible, remote work opportunities that fit your lifestyle. As a contractor with us, you’ll provide exceptional service to customers—all from the comfort of your home.

Position Overview:

We are hiring independent Customer Service Representatives to support clients in various industries, including retail, travel, utilities, and healthcare. In this role, you’ll assist customers by phone, chat, or email—resolving issues, answering questions, and providing excellent service. You will choose your schedule, projects, and workload, making this a great opportunity for self-starters seeking work-from-home flexibility.

Key Responsibilities:

  • Provide professional and empathetic support to customers via phone, chat, or email
  • Follow client-specific procedures and use tools provided to resolve inquiries
  • Maintain a quiet, distraction-free work environment during scheduled hours
  • Attend and complete any required training or certification for selected projects
  • Communicate effectively and escalate issues when needed
  • Adhere to performance metrics and client guidelines

Qualifications:

  • Previous customer service, call center, or remote support experience preferred
  • Strong written and verbal communication skills
  • Ability to work independently and manage your own schedule
  • Must reside in the U.S. and be legally eligible to work
  • Computer with Windows 10 or 11, reliable internet, USB headset, and a quiet workspace
  • Must be comfortable completing unpaid client certification programs (typically 2–4 weeks)

What We Offer:

  • 100% remote work with flexible scheduling
  • Opportunity to choose your own clients and service hours
  • Support from our onboarding and training team
  • Access to a community of fellow remote contractors
  • Performance incentives for top contractors
  • Annual retreats and in-person team gatherings to connect, recharge, and celebrate success

Job Tags

Hourly pay, For contractors, Remote work, Flexible hours,

Similar Jobs

4L Managed Accounting LLC

Accounts Payables Clerk Job at 4L Managed Accounting LLC

Company Description 4L Managed Accounting LLC (formerly 4L Law Firm Services) is the leading provider of accounting department services to midsize law firms, including general accounting, client billing, payroll, and financial analytics. We invest in outstanding people...

Woodgrain

Truck Driver Job at Woodgrain

 ...Environment: Monday - Friday, off on weekends Job Summary: Drivers are home every night. Schedules and routes will be discussed with the...  ...Conducts and documents pre- and post-trip inspections on truck and trailer. Responsible for securing cargo on trailer.... 

Clay Health & Care

Practice Manager Job at Clay Health & Care

 ...Job Title: Practice Manager at Clay Health & Care Location: Las Vegas, Nevada Employment Type: Full-Time onsite Monday through Friday Website: About Us At Clay Health and Care , were redefining primary care by combining evidence-based medicine... 

Judge Direct Placement

Production Supervisor Job at Judge Direct Placement

 ...Food manufacturer in the Hingham, WI area is seeking a highly motivated and experienced Production Supervisor to oversee and manage their food production operations during the night shift. The ideal candidate will be a strong leader with a proven track record in the food... 

Ashley | The Wellsville Group

Warehouse/Delivery Driver Helper Job at Ashley | The Wellsville Group

Our Weston Mills location is looking to hire a Warehouse/Delivery Driver Helper. As a Warehouse/Delivery Driver Helper you will unload furniture, use an RF scan gun to track product storage, help prep the next days deliveries & ride along to assist with in-home deliveries...